Privacy Policy | fly99 Official Trusted Online Casino Malaysia

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Identity, contact, payment, and technical usage data.
  • Why we collect it: To manage accounts, verify age/identity, and process payouts.
  • Who sees it: Only internal staff and essential service partners (e.g., payment providers).
  • Data Retention: Kept for the account lifecycle plus legal requirements in Malaysia.
  • Your Control: You can request access, correction, or deletion via our support team.

1. Introduction and Scope

Welcome to the fly99 Privacy Policy. This document describes how we handle personal data for users accessing our services within Malaysia. By using our platform, you agree to the practices described here.

This policy applies exclusively to the services and data processed on our official website. It does not extend to third-party websites, external payment gateways, or other external links you may visit after leaving our platform.

2. Personal Information We Collect

We collect information necessary to provide a safe and legal gaming environment. This data is grouped as follows:

Account and Identity Data

Information provided during registration used to create and secure your unique account.

Verification Documents

Identification files used for KYC (Know Your Customer) processes to prevent fraud and confirm legal age.

Payment Data

Transaction details necessary for deposits and withdrawals, processed via our partner payment providers.

Gaming and Transaction Activity

Records of games played, betting history, and financial movements to ensure fair play and prevent money laundering.

Technical Data

IP addresses, browser type, device identifiers, and operating system used to optimize site performance and security.

Support Communications

Records of interactions with our customer service team to resolve your queries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you enter when registering, updating your profile, or contacting support.
  • Automatically: Technical data collected via cookies and server logs while you navigate our site.
  • Partner Providers: Data received from our partner service providers, such as payment processors, to verify transaction success.

4. Why We Use Data

The processing of your data is based on legitimate business needs and legal obligations:

  • Account Management: Establishing and maintaining your user profile.
  • Financial Processing: Managing deposits and ensuring fast, secure withdrawals.
  • Security and Compliance: Verifying identity and age to prevent underage gambling and multi-accounting.
  • Fraud Prevention: Monitoring patterns to protect our users and the platform from malicious activity.
  • Personalization: Tailoring the user experience based on your preferences.
  • Legal Obligations: Meeting requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotions and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

  • Service Providers: With trusted technical partners, payment processors, and identity verification services that enable our operations.
  • Legal Authorities: When required by law or to comply with a judicial proceeding or government request.

6. How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel who require it for their specific job functions.
  • Payment Isolation: Financial data is handled through isolated systems and secure partner gateways.
  • Continuous Monitoring: We monitor our systems for unauthorized access or potential security vulnerabilities.

7. Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

  • Access and Correction: You may request a copy of your data or ask us to correct inaccuracies.
  • Deletion and Portability: You can request the removal of your personal data or ask for it to be transferred.
  • Objection and Withdrawal: You can object to certain processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Please note that certain data must be retained even after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. After account closure, we continue to store specific data for the duration required by applicable law in Malaysia to meet regulatory, auditing, and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will terminate that account immediately and delete the associated data. Parents or guardians who suspect a minor is using the site should report it to our support team immediately.

11. Cross-Border Transfers

To provide a seamless global gaming experience, some of our service providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us through the Support Page or the available contact channels on our website.