Terms and Conditions

1. Acceptance of Terms

By accessing or using this platform, you agree to be bound by these Terms and Conditions. These terms form a legal agreement between you (the user) and fly99. If you do not agree to any part of these terms, please discontinue using our services immediately.

We reserve the right to update these terms from time to time. Your continued use of the site after any changes constitutes your acceptance of the modified terms. We encourage users to check this page regularly to stay informed.

2. Eligibility

To register an account and use our services, you must:

• Be at least 18 years of age, or the higher legal minimum age required in your jurisdiction.
• Have the full legal capacity to enter into a binding agreement.
• Be a resident of Malaysia.

Access to this platform may be restricted in certain regions. It is your responsibility to ensure that your use of the site complies with all local regulations.

3. Account Registration & Security

Users must provide accurate and complete information during registration. To ensure the security of your funds, identity verification (KYC) is mandatory and must be completed before any withdrawals can be processed.

• Single Account Policy: Only one account is permitted per person, household, IP address, or device.
• Security: You are solely responsible for maintaining the confidentiality of your password and securing the device used to access your account.
• Compromised Accounts: If you suspect your account has been hacked or compromised, you must contact our support team immediately via the channels provided on this site.

4. Deposits and Withdrawals

We support various payment categories provided by our partner payment providers. Please note the following:

• Limits & Timing: Deposit and withdrawal limits, as well as processing times, are displayed within your account dashboard and may vary depending on the selected method.
• Ownership: All payment methods used must be registered in the name of the account holder. Third-party payments are strictly prohibited.
• Verification: We reserve the right to request additional documentation before approving a payout to prevent fraud and money laundering.

5. Bonuses and Promotions

Promotional offers are designed to enhance your experience. Each offer is subject to its own specific set of terms, which can be found on our Promotions Page.

• Wagering Requirements: Bonus funds usually come with "playthrough" or wagering requirements, meaning the bonus must be bet a certain number of times before it can be withdrawn as cash.
• Bonus vs. Cash: Bonus funds are tracked separately from your real money balance.
• Betting Limits: While a bonus is active, maximum bet limits per round may apply.
• Bonus Abuse: Activities such as creating multiple accounts to claim the same bonus or using hedging strategies to clear wagering will be considered bonus abuse.

6. Game Rules and Fair Play

We are committed to fairness. All games provided by our licensed game suppliers utilize certified Random Number Generators (RNG) to ensure completely random and unbiased outcomes.

• Technical Glitches: In the event of a technical failure or interruption during a round, the round may be voided, and the original stakes will be refunded to the user.
• Disputes: Any disputed rounds will be investigated based on game logs provided by the software supplier, and their decision shall be final.

7. Prohibited Activities

To maintain a safe environment, the following activities are strictly forbidden:

• Fraudulent activity or attempting to manipulate game outcomes.
• Requesting chargebacks from payment providers.
• Collusion with other players, arbitrage, or hedge betting.
• The use of bots, automated software, or scripts to place bets.
• Exploiting technical glitches or bugs within the platform.
• Money laundering or using accounts for non-gaming purposes.
• Using payment methods belonging to another person.

Violating these rules may result in immediate account suspension and the forfeiture of all remaining balances.

8. Responsible Gambling

We promote healthy gaming habits. Users have access to several tools to manage their play, including:

• Deposit limits and session reminders.
• Cool-off periods for short-term breaks.
• Self-exclusion for a longer period.

Note: Once a self-exclusion period is set, it cannot be cancelled early. For more information, please visit our Responsible Gaming page.

9. Intellectual Property

All content on this website, including logos, graphics, text, and software, is the property of fly99 or its partners and is protected by intellectual property laws. Users are prohibited from copying, redistributing, or modifying any part of the site without explicit written permission.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. We do not guarantee that the site will be uninterrupted or error-free. Maintenance and technical updates may occasionally lead to temporary service interruptions.

Obvious errors in displayed odds, account balances, or payout amounts (palpable errors) may be corrected by the platform. In such cases, bets may be voided and stakes returned.

11. Suspension and Termination

We reserve the right to suspend or close any account for reasons including, but not limited to, breaches of these terms, suspected fraud, or inactivity. During an investigation, funds may be temporarily frozen. Upon termination, remaining balances will be handled according to the reason for closure.

12. Data Protection

Your privacy is important to us. We collect and process your data in accordance with our security standards. For a full explanation of how we handle your information, please refer to our Privacy Policy.

13. Complaints and Disputes

If you have a concern, we request that you first use our internal complaint channels. Please provide your account ID and a detailed description of the issue when submitting a complaint.

If a dispute remains unresolved after our internal review process, it will be handled through appropriate channels in accordance with the laws applicable to Malaysia.

14. Changes to These Terms

These terms may be amended at any time. Updated versions will be posted on this page with a revised "Effective Date." We recommend that you review this page periodically to ensure you are aware of the current rules.

15. Contact Information

If you have any questions regarding these Terms and Conditions, please reach out to our support team through the official support channels and live chat available on this website.